Ozhouserental FAQ's

Each property advertised on the Ozhouserental web site is privately owned, and as such the owners will have their own variations on these terms and conditions. The following FAQ's are meant as a guide and represent the common terms and conditions that are used.

If you are unsure just ask. tracey@ozhouserental.com

How much is the rent?
Rates generally depend on season, length of stay and number of people booking.
The webpage for each property shows a 'From' rate, this will normally be for a stay or 4 weeks or longer in the off season. Use this as an indication of rate only and always contact us for a confirmed rate based on your own dates and circumstances.

What's included in the rate?
Most properties have an inclusive rate, however some may have additional charges for utilities (gas,electric,water), or an end of stay exit clean. Additions will be outlined in our quotes. There will also be a refundable security deposit to pay.

What's a Security Deposit?
A security deposit is similar to a bond, it is an amount of money that is held by the owner until the end of your stay. If there is damage to the property or any amounts unpaid, the owner will let you know and you will both agree that this is taken from the security deposit before the remainder is returned to you. The security deposit or remainder, will be returned after you have left, generally to a nominated bank account. This is normally done within the week, however can take up to 4 weeks if there are items to be deducted.

How do I pay?
Once you have made a booking, payment is made directly to the home owner. Most owners accept direct bank transfers only, and we have partnered with Ofx to help with international transfers and to get you the best exchange rates, and to avoid fees. Some owners will take credit card payment, there may be a fee for this.

When do I pay?
Most owners will take a deposit to secure your dates, this is typically $1,000, but will vary depending on the property up to 50% of the rent for the period. Full payment will be required before arrival, usually 30 days before your stay.

How do I know my booking is secure?
Ozhouserental has been operating for 10 years, and we pride ourselves on our personal service and good reputation. We require all houses advertised to adhere to our Partner Agreement which ensures that they have the authority to advertise the property, they will comply with all applicable laws, that all information is correct and accurately describes the property, and that they fulfill obligations to our guests. We will only advertise properties that we have either personally seen or that we are confident meet our requirements.

What if I need to cancel?
Most properties have adopted the following cancellation policy:

  • When a confirmed booking is cancelled more than 1 month prior to your arrival date; a charge of 25% of the total rent for the period originally booked will be made.
  • When a confirmed booking is cancelled more than 7 days prior to arrival date but less than one month, a charge of 50% of the total rent for the period originally booked will be made.
  • When a confirmed booking is cancelled less than 7 days prior to arrival date no refund is payable.
  • No refund is payable for early departures.